About the role
You’ll be the first point of contact for our existing clients and the person who turns “we should talk to MacawsHub about this” conversations into signed work. We don’t do cold outbound or volume sales — every account we have is multi-year, and the growth comes from going deeper inside teams that already trust us.
You’ll work directly with the founders on commercial strategy and with the delivery leads on scoping new engagements. Expect a small portfolio (single-digit number of accounts at any time) and a lot of room to shape how we sell.
How we hire
One intro call with the founders → one working session on a real (anonymized) account expansion scenario → a final conversation about fit. Two weeks end to end.
What you'll do
- Own day-to-day relationships with our active clients (12-year partnerships are the norm here — your job is to keep them that way).
- Spot new scope inside existing accounts before the client has to ask, and turn it into signed work.
- Run discovery calls with new prospects, qualify fit, and shape the engagement so engineering can deliver against it.
- Translate between the client and the delivery team — keep both sides honest about scope, timelines, and trade-offs.
- Keep the CRM current. Forecast revenue and renewal risk monthly with the founders.
What we're looking for
- 3+ years in B2B account management, technical sales, or customer success at a software services or product company.
- Comfortable in technical conversations — you don't need to write code, but you need to follow it.
- Excellent written English. Arabic is a strong plus given our MENA client base.
- Track record of expanding accounts (not just renewing them).
- Honest by default. We sell on outcomes, not on activity.
Nice to have
- Background working with Egyptian, Saudi, or Gulf-region clients.
- Experience selling into fintech, healthcare, or industrial real-estate sectors.
- Familiarity with Calendly, HubSpot, or any modern CRM stack.